PRESTIGE CENTER PUBLIC OFFER
The text of the Offer set out below is an official public offer addressed to individuals to conclude a contract for the provision of services in accordance with paragraph 2 of Article 437 of the Civil Code of the Russian Federation and the Rules for the Provision of Services in the Russian Federation, approved by the Decree of the Government of the Russian Federation No. 1085 of October 9, 2015. The Contract is considered concluded and becomes effective from the moment you perform the actions provided for in the Offer and meaning Your unconditional adherence to all the terms of the Offer without any exceptions or restrictions.
Public offer for the sale of services
IP Fedorova Z.S., hereinafter referred to as the "CONTRACTOR", enters into this Agreement with any person, hereinafter referred to as the "CUSTOMER". This Agreement is a service provision agreement concluded by way of a public offer, and regulates the procedure for the provision of services and obligations arising in connection with this between the CONTRACTOR and the CUSTOMER. The text of this Agreement is posted on the Internet at http://pre-hotel.ru/en/booking/offer/
1. SUBJECT OF THE CONTRACT
1.1. The subject of this offer is the booking and sale of accommodation services to the CUSTOMER on the terms of this Offer and in accordance with the tariff plans published on the website http://pre-hotel.ru/
2. RIGHTS AND OBLIGATIONS OF THE PARTIES
2.1. The Customer has the right to
2.1.1. Place an order for booking services using the Internet, phone calls and other methods specified on http://pre-hotel.ru . At the same time, the CUSTOMER acknowledges that in the case of using the CONTRACTOR's service, he fully and unconditionally accepts the terms of this Offer, regardless of how the order was made.
2.1.2. To cancel the order or change the order only after agreement with the CONTRACTOR in writing.
2.1.3. Choose the order payment method from the ones offered on the website http://pre-hotel.ru/tseni/oplata /.
2.1.4. Independently check the order details in the booking confirmation or application before booking services. The CUSTOMER is fully responsible for the accuracy and legality of the use of the data used by him when placing an order.
2.2. The Contractor has the right to
2.2.1. Require the CUSTOMER to adhere to all procedures for ordering and booking services strictly according to the rules set out on the website http://pre-hotel.ru / and in this Offer. Whatever actions the CUSTOMER commits, the CONTRACTOR is responsible for the proper execution of only actions and procedures performed in full compliance with these rules.
2.2.2. Require the CUSTOMER to fully agree with the terms of the Offer. To refuse to provide services to the CUSTOMER without agreeing to the terms of the offer.
2.2.3. Disable and enable the service, perform preventive maintenance on the server and other equipment involved in the provision of services at a convenient time, informing CUSTOMERS about it on the website http://pre-hotel.ru /.
2.2.4. Provide the CUSTOMER with information about Prestige Center and payment methods. In case of payment of the order through the payment terminal, provide the CUSTOMER with information about the amount of payment agreed with the payment systems involved in the process of booking services.
2.2.5. Require the CUSTOMER to pay for the first night of stay or the full cost of the order, depending on the conditions of booking "Prestige Center". In case of late change of check-in date, late cancellation of check-in or no-show of the CUSTOMER, the fee for the actual downtime of the room in the amount of its daily cost is deducted in accordance with the conditions specified in the order. If you are late for more than a day, the reservation will be canceled.
2.2.6. Use third parties to accept payments for services. 2.2.7. In exceptional cases, replace the rooms at the Prestige Center, confirmed earlier, with rooms of the same or higher category without charging an additional fee.
2.3. The Customer is obliged to
2.3.1. Agree to the terms of this Offer.
2.3.2. Not to proceed with the order without first familiarizing yourself with the rules of the CONTRACTOR. If the CUSTOMER has started placing an order, the CONTRACTOR has the right to assume that the CUSTOMER is fully familiar with and agrees with the rules.
2.3.3. Specify the current contact and personal information when registering and placing an order (full name, phone number, e-mail address, citizenship).
2.3.4. Specify and verify when ordering the correctness of all necessary data for placing an order. If the CUSTOMER refused to provide the necessary data, or the data turned out to be unreliable, the CONTRACTOR has the right to refuse to place an order.
2.3.5. Pay in full the cost of the first day of the order or the entire amount in full using the payment methods provided on the website http://pre-hotel.ru and within the time specified by the CONTRACTOR in the order processing process.
2.3.6. In case of payment of the order by bank card via the Internet, use only the bank card belonging to the CUSTOMER. In order to avoid fraud, the CONTRACTOR verifies the payment and contacts the CUSTOMER to resolve any issues that may arise. If the CUSTOMER is unavailable or the issue remains unresolved, the CONTRACTOR reserves the right to cancel this order and return the funds to the bank card of its owner.
2.3.7. In case of cancellation of the order (cancellation), immediately inform the CONTRACTOR by phone 8-812-312-0405 or 8-812-312-0431. (with further provision of written confirmation by mail 3120405@pre-hotel.ru ). Cancellation is considered accepted from the moment the CONTRACTOR receives a written confirmation of cancellation.
2.4. THE CONTRACTOR IS OBLIGED TO
2.4.1. Provide the CUSTOMER with the necessary information and instructions for placing an order. Exhaustive information is considered to be the information that the CONTRACTOR publishes on the website http://pre-hotel.ru /.
2.4.2. Provide the CUSTOMER with information about Prestige Center and payment methods for services.
2.4.3. No later than 3 working days from the date of receipt of the order, confirm the possibility of providing services to the Customer with an indication of their cost.
2.4.4. In case of impossibility of booking on the terms stated by the Customer, inform the Customer about it and offer booking on alternative terms.
2.4.5. Accept payment for services from the CUSTOMER (including through third parties) after proper ordering and successful booking of services.
3. RULES FOR CANCELING THE ORDER, CHANGING THE ORDER AND RETURNING FUNDS TO THE CUSTOMER
3.1. The CUSTOMER has the right to cancel the order at any time, in accordance with the requirements of the cancellation period of the order. To do this, you need to call the company's office and inform about the cancellation, the booking number, the dates of stay and the last name of the guests are named. If the CUSTOMER cancelled the number in accordance with the rules of the occurrence of penalties, the CONTRACTOR undertakes to make a refund.
3.2. Cancellation of a guaranteed reservation, with a refund to the CUSTOMER, is carried out 3 days before the date of arrival. At the same time, late cancellation (less than 3 days before arrival) or non-arrival at the Prestige Center entails the accrual of penalties to the CUSTOMER in favor of the CONTRACTOR in the amount of the cost of booking services, which make up the cost of the first night of stay specified at the time of booking.
3.3. If changes are made to the order concerning the essential terms of the provision of services (change of the accommodation facility, the start or end date of the provision of services, etc.), these changes are considered a new order for booking services, the initial order is subject to cancellation. The date of change or cancellation of the order is the date of receipt by the CONTRACTOR of the corresponding written application of the CUSTOMER.
3.4. In order to refund funds, the CUSTOMER must fill out the "Refund Application" and send it along with a copy of the passport to the email address 3120405@pre-hotel.ru . The originals of the return letter and a copy of the passport are sent to the address: 190000, St. Petersburg, Gorokhovaya str., 5. The refund will be made to the CUSTOMER's bank account specified in the application within 10 (Ten) working days from the date of receipt of the "Refund Application" by the CONTRACTOR. Refunds cannot be made to another person. The CUSTOMER has the right to ask all questions by phone 8-812-3120405.
3.5. When paying by bank card and returning funds to the card, no commission is charged.
3.6. In order to refund funds credited to the CONTRACTOR's current account by mistake, through payment systems, the CUSTOMER must submit a written application and attach a copy of the passport and receipts/receipts confirming the erroneous transfer. This application must be sent to the address: 190000, St. Petersburg, Gorokhovaya str., 5, or in electronic form to the e-mail address 3120405@pre-hotel.ru . After receiving a written application with a copy of the passport and receipts/receipts attached, the CONTRACTOR makes a refund within 10 (ten) working days from the date of receipt of the 3 statement to the Customer's settlement account specified in the application. In this case, the refund amount will be equal to the cost of the Order.
3.7. The term of consideration of the Application and refund of funds to the CUSTOMER begins to be calculated from the moment the CONTRACTOR receives the Application and is calculated in working days excluding holidays / weekends. If the application was received by the Company after 18.00 working day or on a holiday /weekend, the moment of receipt of the Application by the Company is the next working day.
3.8. In case of violation by the CUSTOMER at Prestige Center of the laws of the Russian Federation, the requirements of the migration legislation of Russia upon check-in, the CONTRACTOR reserves the right to refuse the CUSTOMER to check-in with withholding penalties in the amount of the daily cost of accommodation.
4. RESPONSIBILITY. DISPUTE RESOLUTION
4.1. The CUSTOMER represents the interests of all persons who come to the room together with him and is personally responsible to the CONTRACTOR for the correctness of the data about them reported in the application. 4.2. The CONTRACTOR shall not be liable in case of non-performance or improper performance of the services on its part or on the part of third parties arising from the unreliability, insufficiency or untimeness of the supporting information and documents provided by the CUSTOMER, as well as arising from other violations of the terms of this Offer on the part of the CUSTOMER.
4.3. The CONTRACTOR is not responsible if the CUSTOMER does not arrive at the Prestige Center on the first day of arrival, as well as if the CUSTOMER does not comply with the requirements of the migration legislation of the Russian Federation (including the absence of a passport, birth certificate, migration card and visa of a foreign citizen and other documents) and, as a result, possible non-settlement
4.4. The CONTRACTOR is not responsible for the inconsistency of the provided service with the expectations of the customer and his subjective assessment.
4.5. The Parties will make every effort to reach agreement on disputed issues through negotiations. If it is impossible to reach an agreement during negotiations, the disputes that have arisen are subject to consideration in the Arbitration Court of St. Petersburg.
4.6. In all other matters not provided for in this Offer, the Parties are guided by the current legislation of the Russian Federation. All possible disputes arising from the provisions of the Offer will be resolved in the courts of the Russian Federation in accordance with the current legislation of the Russian Federation.
5. FORCE MAJEURE CIRCUMSTANCES
5.1. Upon the occurrence of force majeure circumstances, which the party under this Agreement could neither foresee nor prevent by reasonable measures, the term of performance of obligations under this Agreement is postponed in proportion to the time during which such circumstances continue to operate, without compensation for any losses.
5.1.2 Such events of an extraordinary nature, in particular, include: floods, fire, earthquake, explosion, storm, subsidence of soil, other natural phenomena, epidemic, as well as war or military actions, actions and decisions of state authorities, failures arising in telecommunications and energy networks, voltage fluctuations in the power grid, the action of malicious programs, as well as unfair actions of third parties, expressed in actions aimed at unauthorized access and/or disabling of the software and/or hardware complex of each of the Parties. Terrorist acts. And other circumstances that led to the failure of the technical means of any of the parties to the contract.
5.2. The party for which a situation has arisen in which it has become impossible to fulfill its obligations due to the occurrence of force majeure circumstances, is obliged to notify the other party in writing immediately (but no later than 5 (five) working days) of the occurrence, estimated duration and termination of these circumstances.
5.3. In the event of a dispute about the time of occurrence, duration and termination of force majeure circumstances, the conclusion of the competent authority at the location of the relevant Party will be an appropriate and sufficient confirmation of the beginning, duration and termination of these circumstances.
5.4. Failure to notify or untimely notification of the party about the beginning of the force majeure circumstances deprives it of the right to refer to them as a basis for releasing from liability for non-fulfillment of obligations under this agreement.
5.5. If force majeure circumstances and/or their consequences continue to be in effect for more than 30 (thirty) calendar days in a row, the Contract may be terminated at the initiative of either party by sending a written notice to the other party.
6. MODIFICATION AND TERMINATION OF THE CONTRACT
6.1. This Agreement comes into force from the moment of the beginning of the ordering process by the CUSTOMER and is valid indefinitely.
6.2. The CUSTOMER has the right to refuse the CONTRACTOR's services at any time. The refusal of the CUSTOMER entails the termination of all obligations of the CONTRACTOR to him from the moment of such refusal.
6.3. The CONTRACTOR has the right to unilaterally terminate this Agreement without giving reasons.
6.4. The CUSTOMER has the right to terminate the contract, in accordance with the cancellation rules of the order.
6.5. The CONTRACTOR has the right to change the terms of this Agreement and its Annexes, to introduce new Annexes to this Agreement without prior notice. The CUSTOMER, aware of the possibility of such changes, agrees that they will be made. If the CUSTOMER continues to use the CONTRACTOR's services after such changes, this means that he agrees with them.
7. CONFIDENTIALITY OF DATA AND CONSENT TO THEIR PROCESSING
7.1. The CUSTOMER is guaranteed the confidentiality of the data provided by him for the purpose of booking services
7.2. The CUSTOMER is responsible for the confidentiality of his registration name (login) and password, as well as for all actions performed under this name (login) and password. The CONTRACTOR is not responsible and does not compensate for losses incurred due to unauthorized use by third parties of the CUSTOMER's identification data.
7.3. The CUSTOMER agrees to the processing and storage of his personal data provided for processing and placing an order.
8. DETAILS OF THE CONTRACTOR
Name: IP Golubchin Semen Ilyich
Address: 190031, Saint Petersburg, Gorokhovaya str., 5, letter A, 11-N
TIN: 781306105281 OKPO: 0104015675
OGRNIP: 316784700221428
Phone: 8 (812) 312 0405
Fax: 8 (812) 312 0431